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极飞全新服务体系深度解读

2022-01-07 09:06:49 来源：极飞科技 阅读量：20758 评论

导读：当您购买了极飞智能农机产品那一刻起，拥有的不仅仅是一台智能、高效、可靠的农业生产伙伴，还有“细致、专业、便捷”的极飞服务。

　　【农机网 明星企业】 当您购买了极飞智能农机产品那一刻起，拥有的不仅仅是一台智能、高效、可靠的农业生产伙伴，还有“细致、专业、便捷”的极飞服务。
 

　　2021 年 12 月 22 日，极飞科技推出全新售后保障体系，设立多元服务站，创新服务模式，组建专业的服务铁军，简化服务流程，提升售后综合体验。用细致、专业的售后服务守护您的每一次耕耘，支持您丰收的事业。
 
　　01创新服务模式，及您所需
 
　　与传统农业无人机服务模式不同，全新极飞服务采用直营服务站+移动服务站+授权经销商等多元服务模式，由专业保障团队为全国用户提供统一、透明、规范的售后服务。
 
　　2022 年，极飞在全国建设25 个直营服务站、50 个移动服务站，并对既有 800 多个优质经销商进行资源整合，不断拓宽售后服务网络的覆盖范围，让 100 公里内的您可以在 1-2 个小时车程内得到可靠、周到的极飞服务。
 

 极飞服务拟建设服务网点覆盖范围

 
　　25 家极飞直营服务站
 
　　直营服务站由极飞自建自营，具有备用产品服务、设备维修保养、零配件供应、培训等综合服务能力，由极飞学园培训认证的极飞服务团队，给您提供专业的一站式售后服务体验。
 

当您迈入极飞服务站大门的那刻起，即可感受到全新的极飞服务
 

维修过程中，您可以在休息区更舒适地等待
 

数百平米的前置仓，存储维修需要的备件
 
　　50个极飞移动服务站 50辆服务车
 
　　极飞移动服务站可为您提供备用产品、设备维修保养、零配件供应等服务。它相当于一个小型的直营服务站，可以机动灵活地调配。在不同的作业季，通过调度平台，将其更有效地调配到不同的作业区域，下到田间地头为您解决困难，保障农事作业顺利进行。
 

　　农忙时节，各区域服务保障人员驾驶移动服务车，在各作业区域内进行巡逻保障，让用户能及时享受到售后服务，您可以通过 APP 端实时看到服务车的位置，更加便捷地找到距离最近的服务站和服务网点。
 

 
　　800多个授权经销商网点
 
　　极飞将授权 800 多个经销商网点，备用产品服务。具有相关资质和维修能力的经销商，后续也可获得售后保障权限。
 
　　高效、专业的服务团队为您护航
 
 
　　经过极飞学园培训认证的专业极飞服务团队，高效响应您对农业无人机维修时效性、便捷性、质量保障等需求。在农忙季节，人工客服7*24 小时不间断服务，为您答疑解难。
 

       极加服务，满足您个性化需求
 
　　在提供高效、专业的服务的同时，极飞推出更加全面的极加服务，满足更多用户的个性化需求。极加服务包含以下内容：
 
　　1.备用产品服务
 
　　极飞在全国 900 多个服务网点投放 6000 台备用产品，只要您的无人机产品还在服务期限内，出现故障后，可以免费获得备用产品服务，保障您再次快速投入作业。
 
　　2.不计免赔服务
 
　　在服务期内，当您的无人机在正常飞行中出现故障造成结构件、易损件损坏时，可以获得不限额度、不限次数、不设免赔件的服务，减少您的使用成本。
 
　　3.第三者责任险
 
　　为您的无人机提供最高60万保额的一年期第三者责任险，全面保障您和第三方人身财产安全，守护您每一次飞行。
 
　　4.限时修复，超时补偿
 
　　极飞承诺为您提供 4 小时快速修复服务，若维修时长超出 4 小时，极飞将补偿您 50 元/小时的误工费；若 24 小时未解决故障，极飞将补偿您 500 元/天误工费。
 
　　5.100 公里服务半径，超距补偿
 
　　极飞服务100公里半径内触达，当您前往最近的极飞服务网点的距离超出100公里时，超出的公里部分按 1 元/公里补贴您(往返均计)，最高 100 元/次。
 
　　通过全新的极飞售后保障体系，我们以可复制的技术路径和高效的服务，赋能农业生产者，让农业真正步入智慧农业时代，共同创造可持续发展的未来。
 
　　后续，我们将继续推出极加服务 2022 年新老用户政策、老用户关怀计划（含以旧换新、电池换芯、套装升级）和全面保养服务，敬请关注。

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